Refunds and Support

Last updated: June 01, 2022

Full refunds are provided within 24hours of deposit being provided as long work has not been started nor material bought. If work has been started and material have been invested then that will be charge and/or deducted from the deducted from the deposit.

We confidently stand behind our services by including a standard warranty on all new fence installations. You are not required to register your fence with us in order to be eligible for any warranty.

Morales Fences & Sons standard warranty covers defects in workmanship for one year after installation, including gate closures and locking mechanisms. The warranty does not cover damage caused by Acts of Gods, weather, incidental damage by humans or pets, and impact or other conditions beyond our control.

You will also void your warranty if you make any structural changes / alterations to your fence after installation. Please note that customer failure to pay in accordance with terms contractually agreed upon voids all warranty coverage.

LIMITED WARRANTY

All materials are guaranteed to be as specified in the Proposal. All work shall be completed in a workmanlike manner according to standard industry practices. This warranty applies only to the original Customer. Morales Fences & Sons will resolve any errors in workmanship for as long as the original Customer owns the fence if notified within (30) thirty days from the installation completion date. Morales Fences & Sons will honor and administer manufacturers’ warranties for all materials used as part of the fence construction, as follows:

WOOD MATERIALS

Pressure-treated pine or other factory-treated wood components carry a limited warranty against rot, decay, and/or insect damage only. In the event that the Customer needs any repairs/ adjustments done to their fence, Morales Fences & Sons will provide a quote at a discounted rate if we installed the original fence. Boards will be matched to the original material as closely as possible, based on the currently available supply. NO WARRANTY IS MADE AGAINST CRACKING, WARPING, AND SHRINKING OF WOOD MATERIALS.

CHAIN LINK MATERIALS

The guarantee of the materials used is extended to the same guarantee provided by the manufacturer.

PVC AND DECORATIVE METAL

All warranties provided by the manufacturer will be honored and administered by Morales Fences & Sons provided manufacturers are operating at the time of the claim.

GATE WARRANTY

Morales Fences & Sons will adjust gates within the first thirty (30) days after installation providing there is no evidence of abuse.

Contact Us

If you have any questions about these guarantee conditions, You can contact us:

• By phone number: (516) 859-3834

• By email: moralesfencesons@gmail.com

• By visiting this page on our website: https://moralesfencesandsons.com/contact-us/